SMiSA recently reached out to members regarding an issue created by an administrative exercise by their membership management company, VeryConnect, affecting Direct Debit mandates for around 50% of SMISA members. Click here to read about the circumstances.
The issue meant that some members were required to approve their January payment via an email from payment handlers GoCardless. From over 500 members initially affected, the SMiSA Board have undertaken a huge communications campaign (including individual phone calls to members) to reduce the number to around 75 members still required to approve their payment.
There are 54 affected members who do not have a contact number on their SMiSA profile. Due to GDPR, SMiSA can’t publish a list of these members.
SMiSA will send out an email to those who still need to approve their January payment tonight (Wednesday 29th January) at 8pm. Could we ask ALL members to check their inbox and JUNK folders for an email from stuartc@smisa.net.
If you receive this email it indicates you ARE affected. On receipt of the email, please look for an email from noreply@gocardless.com asking you to approve January’s payment. Please action this, then reply to the SMiSA email to confirm.
Failure to authorise January’s payment will void your membership, reducing the amount of financial support SMiSA receives AND directly impacts the support St Mirren FC receive from SMiSA.
Your support in this exercise is greatly appreciated, as we attempt to limit the damage caused by the administrative exercise as much as possible.
